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Fandy Tjiptono, Ph.D.. (2017). Service management : mewujudkan layanan prima . Yogyakarta: Penerbit Andi.

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Fandy Tjiptono, Ph.D.. Service management : mewujudkan layanan prima. Yogyakarta: Penerbit Andi, 2017. Text.

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Fandy Tjiptono, Ph.D.. Service management : mewujudkan layanan prima. Yogyakarta: Penerbit Andi, 2017. Text.

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Fandy Tjiptono, Ph.D.. Service management : mewujudkan layanan prima. Yogyakarta: Penerbit Andi, 2017. Print.